Order Processing Deadline

All orders are shipped with DHL Express (1-2 days) or UPS (3-7 days)!

Orders and payments received before 12:00 PM CET , Monday to Friday, will ship the same day.

Orders received after the above cutoff time or on weekends or holidays will be shipped the next business day.

Please note that we cannot expedite last-minute orders that are placed after our deadline.

Shipping Rates

Shipping rates are specific to your location and can be found during checkout after inputing your address.

* We offer UPS free shipping only on selected European countries on orders over €99.99.

We do not ship to Denmark, Finland, Norway and Sweden.

Additional Information

Kratom Bird upholds the delivery standards that we quote on our website during checkout. There may be rare occasions where delivery is delayed due to reasons outside of our control. Kratom Bird will not be held liable for any shipping carrier service failures, including delayed deliveries or lost packages. 

We request that you double-check your shipping address is correct when placing your order (including any unit or apartment number), then verifying this again in your order confirmation email.

Kratom Bird is not responsible for covering any charges for items returned to us, due to incomplete or incorrect addressing provided to us by a customer. These items may be subject to a ‘Return to Sender’ fee, as well as the original shipping costs to re-send the order.

SEK is Now Our Standard Currency for Payments

Please be aware that we have discontinued our partnership with PayU and have now partnered with Viva Wallet for all our payment processing needs. However, it's important to note that Viva Wallet processes payments in Swedish Krona (SEK). We understand this change from Euro to SEK might be significant for our customers. To assist with this transition, our website will continue to display prices in Euros to provide a clear reference for the exchange rate between SEK and Euro. During the checkout process, please note that the total amount will be presented in SEK, and the final charge will be made in SEK.