Return Policy

Return Policy

Any product that is unopened may be returned to us for store credit of equal value within 30 days from the ship date. Items must be returned in an undamaged and untampered condition. Please note that you are responsible for shipping costs and tracking of the returned product.

At Kratom Bird, your satisfaction is important to us. If you have questions regarding quality or product characteristics, please contact us immediately so we can provide further assistance.

If you would like to return your item then you have to contact us first so we can send the right forms for you to fill out before you ship the package back to us.

Do not send any packages to our return address before contacting us!

Return Address:

SEK is Now Our Standard Currency for Payments

Please be aware that we have discontinued our partnership with PayU and have now partnered with Viva Wallet for all our payment processing needs. However, it's important to note that Viva Wallet processes payments in Swedish Krona (SEK). We understand this change from Euro to SEK might be significant for our customers. To assist with this transition, our website will continue to display prices in Euros to provide a clear reference for the exchange rate between SEK and Euro. During the checkout process, please note that the total amount will be presented in SEK, and the final charge will be made in SEK.