Order & Payments

What payment methods do you accept?

Bank wire and credit card.

How do I know which products to choose?

Kratom Bird does not make claims or recommendations to use our products for treating any type of medical-related conditions. We recommend doing your own research and using discernment before making your purchase. If you would like general information regarding strain properties or popular products, please contact us.

Who can order your products?

To order from Kratom Bird, you must be eighteen (18) years of age or older, and agree to our Terms and Conditions in their entirety. Please click here to view the full details of our Terms and Conditions.

Why has my order been delayed?

Your order may have been delayed or cancelled for the following reasons: We have not received payment yet - please verify that your bank wire or credit card payment was sent correctly. If your order is not present after logging into your account to check the status and you still have not received an order confirmation email, we may not have received it. Please contact us immediately if this is the case. Your order may be missing key information required for shipping.


Do you ship to the UK?


Do you ship to my country?

We ship to all countries worldwide except Sweden, Denmark, Norway and Finland.

What kind of shipping options do you offer?

All our shipments are sent with DHL Express which will deliver your package within 1-2 business days or FedEx which will take 5 to 7 days. Click here to learn about shipping.

What is Same-Day Shipping?

As long as your order is placed before our cut-off time of 12:00 PM PST during weekdays, it will be shipped that same afternoon. Same-day shipping does not mean you will receive your order on the same day it was placed or shipped.

How do I track my package?

Tracking is included in your shipment confirmation email, which is sent shortly after your order is shipped. This email will provide you with the tracking number for your package and a link to the shipping carrier's website. Please note that tracking updates can be delayed. We cannot assist with your package while it is in transit unless it is past the Guaranteed Delivery Date.

My address is incorrect. Can I fix it?

If you catch an error in your address, please contact us immediately. We may be able to make the correction as long as your order has not shipped. If your order was shipped with an incorrect address then you can contact DHL to change the address for you!


Is kratom legal?

Kratom's legal status varies across different countries and regions. In many parts of the world, including the United States and most European countries, kratom is legal for personal use. However, it's important to note that regulations may differ, and specific restrictions or regulations may apply in certain areas.

Is kratom legal in the UK?

Yes, kratom is legal in the United Kingdom. It is not currently controlled under the Misuse of Drugs Act, making it legal to possess products in the UK. However, it is important to note that regulations and legal statuses can change over time, so it's advisable to stay updated on any potential amendments.

Product queries

What is kratom?

Kratom, scientifically known as Mitragyna speciosa, is a tropical evergreen tree native to Southeast Asia. It belongs to the coffee family and has been used for centuries for its medicinal and recreational properties. Kratom leaves contain active compounds, including mitragynine and 7-hydroxymitragynine, which interact with receptors in the brain, producing stimulating or sedative effects.

We do not encourage our customers to consume kratom, following information is for educational purpose only.

Where to buy kratom?

For the best place to buy kratom, look no further than Kratom Bird. As the premier online destination for kratom enthusiasts, we offer a wide range of high-quality kratom products in UK. Whether you're looking for powdered leaves of any strain, our website provides a seamless and secure shopping experience for you. With our commitment to quality, excellent customer support, and fast shipping, Kratom Bird is your go-to source for purchasing top-notch kratom products in Europe. Shop today and explore our extensive selection for the ultimate kratom experience.

Do you lab test your kratom?

Yes, at Kratom Bird, we prioritize the quality and safety of our kratom products. We subject all our kratom batches to rigorous lab testing. Through partnerships with trusted third-party laboratories, we ensure that our kratom undergoes comprehensive testing for purity and the absence of contaminants. This commitment to lab testing allows us to provide our customers with peace of mind, knowing that they are receiving only the highest quality kratom. We are dedicated to transparency and quality assurance, making lab testing an integral part of our process.

What is the best kratom?

The notion of 'best' kratom can vary among individuals as it depends on personal preferences and desired effects. Different kratom strains, such as Maeng Da, Bali, and Green Malay, offer distinct characteristics and benefits. Some prefer White veins while other prefer greens. It's recommended to explore different strains and experiment to find the one that suits your specific needs and goals. At Kratom Bird we offer a diverse range of high-quality kratom strains to cater to individual preferences and provide an optimal experience. We also offer samples through our sample system, for more information please press here.

What types of kratom are there?

Kratom comes in various types, commonly referred to as strains. Some popular kratom strains include Maeng Da, Bali, Borneo, Malay, and Thai. Each strain possesses unique characteristics. It's important to explore different strains to find the one that aligns with your desired effects. At Kratom Bird we offer a diverse selection of kratom strains, allowing you to choose the type that suits your needs and preferences.

Do you sell premium kratom?

Yes, at Kratom Bird we take pride in offering only premium kratom products. We source our kratom from reputable suppliers and prioritize quality assurance.

Can I get free kratom samples?

Yes you can! We offer free samples through our sample system, press here for more information.

How to make kratom tea?

Unfortunately, we don't sell kratom as a consumable product, therefore we can't advise on how to make kratom tea.

How should I dose kratom?

If you are going to use kratom powder for your hobby activities, like making cosmetics, then we suggest you start small with 1.5g and then increase with 0.5 until you hit your sweet spot.

Can you put kratom in capsules?

Technically yes, but kratom bird do not encourage our customers to consume kratom powder.

How do I take kratom?

Our kratom products are not for consumption, we cannot advise in any form of intake.

Does kratom work?

Many users report positive experiences with kratom, finding it effective for various purposes.


What is your Return Policy?

Please click here to view the full details of our Return Policy.

Contact Us

How do I reach Customer Service?

Please click here to reach our Customer Care Team.

SEK is Now Our Standard Currency for Payments

Please be aware that we have discontinued our partnership with PayU and have now partnered with Viva Wallet for all our payment processing needs. However, it's important to note that Viva Wallet processes payments in Swedish Krona (SEK). We understand this change from Euro to SEK might be significant for our customers. To assist with this transition, our website will continue to display prices in Euros to provide a clear reference for the exchange rate between SEK and Euro. During the checkout process, please note that the total amount will be presented in SEK, and the final charge will be made in SEK.